April 3, 2017
Though the legal profession is notoriously reluctant to adopt new technologies, change is coming – albeit slowly – in the form of artificial intelligence (AI), according to a feature article by writer Luis Millan in the latest issue of Canadian Lawyer. In the in-depth piece, Millan reviews the progress artificial intelligence has made and the potential it has to transform the way legal services are performed as well as the way that lawyers interact with clients and work to meet their needs. In addition to gaining insight from a number of Canadian legal tech start-ups that are working on developing AI solutions for the industry, Millan also speaks with law firms that are dedicating time and resources to integrating AI into their practice. He consults with Mara Nickerson, Osler’s chief knowledge officer, who explains that clients were demanding that the firm provide legal services more efficiently at a lower cost and that managing the legal process is key.
“The focus needs to be on where you can gain efficiencies in your process and what technology can help you,” Mara explains. “If it’s AI, great; but not AI for the sake of AI.”
She also discusses the way law firms are having to adjust their traditional business model: “The model is changing as we incorporate these new technologies and because of the demands of the client.”
Natalie Munroe, head of Osler Works – Transactional, a new technology-based platform based in Ottawa to support coverage of corporate deals, is also featured in Millan’s article. She comments on the initiatives the firm is undertaking: “The exciting thing about AI is that it is bringing additional functionality and capabilities to technologies that we didn’t have before and so bringing exponential efficiencies to our processes in a way that we haven’t said.”
To learn more about the emerging world of AI, read Luis Millan’s full article, “Artificial intelligence” in Canadian Lawyer.