Marketing Technology Data Management Coordinator

Date Posted
Nov 01, 2021
Closing Date
Dec 03, 2021
Location
Toronto
Description

Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York.

Osler prides itself on attracting and maintaining some of the brightest talent in the legal arena. Our lawyers, students, management and staff have created a unique firm culture which nurtures mentoring and the exchange of ideas. Osler is a dynamic and exciting place to begin a career or carve out a new path.

Reporting to the Director, Client & Marketing Operations, the Marketing Technology Data Management Coordinator is responsible for managing the overall data health and hygiene across the marketing technology stack through a mix of operational data management as well as developing and monitoring data quality related processes.  You will also participate on cross-functional teams with IS, training, and client development on marketing technology related data quality projects, provide technical support on the identification and rectification of all data quality issues associated with the marketing technology stack, and is a key liaison for the resolution of data discrepancies. This will require leveraging data management tools, conducting external research, working with a broad spectrum of resources within the Firm (Business development, Lawyers, Legal Assistants etc.) while complying with Osler business rules, taxonomy, firm standards and data management policies.

Major Responsibilities:

Operational Data Management

  • Carry out regular, operational data management activities including deduplications, data standardization, cleansing and enrichment
  • Facilitate regular mass uploads of supplementary data in various formats from multiple internal and external sources
  • Leverage established data governance processes and policies to facilitate and execute on data related decisions 
  • Ensure data consistency and integrity across various sources
  • Generate standard reports to review, identify and correct incomplete or invalid data
  • Triage and resolve data issues that could potentially compromise the quality of the data and makes preventative suggestions for improvement

Data Governance

  • Establish and execute periodic data audits to gauge data health across entities and systems
  • Develop and implement strategies to ensure efficient data management processes across the marketing technology stack
  • Identify opportunities for automation, process changes, and end-user training, to improve data quality
  • Contribute in the creation, implementation, enhancement and documentation of data quality best practices, processes and procedures
  • Establish data governance procedures and processes to achieve and maintain overall data quality in the firm’s marketing technology stack

Data management Solution Subject-Matter-Expert

  • Act as a key point of contact for liaising and consulting with Data management solution vendor
  • Identify possible solution enhancements and raise with solution vendor
  • Utilize data management solution to conduct matching of external lists or companies and/or contacts in comparison to firm database to extract or supplement client information and relationships
  • Leverage solution to automate and optimize bulk data imports, updates, standardization
  • Build and supplement any vendor documentation with material that incorporates Osler processes and practices
  • Provide support and training to other users of the solution

AdHoc Support

  • Required to support various AdHoc requests on demand and also provide coverage and support of other team members when needed

 

Position Requirements

Position Requirements:

Education and Experience

This position requires a post-secondary degree or equivalent work experience as a Business Data Steward. The incumbent has 3 to 5 years of experience working with an enterprise system, preferably in a professional services Firm. Working knowledge/experience of CRM solutions (Salesforce preferred, InterAction CRM would be beneficial). Experience using Validity’s DemandTools or Apsona solution would be helpful. An equivalent combination of education, training and experience may be acceptable.

Knowledge and Skills

  • Demonstrated team player, self-starter, and independent thinker
  • Dedicated work ethic and commitment to team and goal-oriented environment
  • Self-motivated, detail oriented and organized; the ability to multitask, prioritize and manage time effectively
  • Demonstrated initiative and ability to work in a fast paced, changing environment
  • Working knowledge of data quality management, data entry improvement and understanding of marketing fundamentals and their business relationship to CRM platforms
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Strong analytical, conceptual and problem-solving abilities required
  • Strong interpersonal and communication skills with the ability to effectively communicate with peers and senior management
How To Apply

Accessibility and Accommodation

We thank all applicants for their interest in Osler; however, only chosen applicants will be contacted.  Osler is committed to fostering a diverse and inclusive work environment, and we welcome and encourage applications from people with disabilities and people with diverse backgrounds, identities, and cultures. Accommodations are available upon request for candidates in all phases of the selection process.

Background and Reference Checks

Please note that any offer of employment will be conditional upon background and reference checks, including a criminal record check, credit check, and employment and educational verifications.

If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover letter and résumé by the closing date.

Apply Now!

No agencies or phone calls please