Outsourcing

Overview

Osler’s internationally recognized outsourcing advisory team has decades of industry-leading experience in helping our clients achieve their outsourcing goals.  We provide cost-effective, value-added and practical legal advice, anchored by mutual trust, open communication and close personal relationships with our clients. Our success has been built upon the following differentiating factors:

  • Relationship – We understand that successful outsourcings are based on a “win-win” collaboration between service provider and customer.  We have a reputation for assisting our clients in achieving this goal.
  • Facilitative Approach – We have earned a reputation for having a practical and facilitative approach to negotiations.
  • Industry Insight – Our lawyers are leaders in a variety of industry organizations, ensuring that they develop and maintain substantial state-of-the-art industry insight and understand industry norms.
  • Cost Effectiveness – We understand the importance of delivering value. We work with our clients to develop fee estimates and strategies for ensuring legal costs are consistent with our client’s expectations.
  • Experience ­–Our lawyers have been advising customers and service providers in significant outsourcings for 25 years

Recent examples of our transactional work include representation of:

  • IT Outsourcing
    • A major media company in the outsourcing of its call centre.
    • A major mining company in a significant remote infrastructure outsourcing arrangement.
    • A multi-national outsourcing provider in the negotiation of several major offshore outsourcing transactions with major Canadian enterprises.
    • A national retailer in a number of significant outsourcings including managed network services and off shoring of application services and development to India.
    • A large utility in a billion dollar outsourcing of IT, procurement and finance functions.
    • A national retailer in data centre and network outsourcing with a national telco provider.
     
  • Financial Services Outsourcing
    • A major Canadian financial institution in a significant outsourcing of facilities management activities including establishing services on a cross-border basis for a large number of premises for multiple parties.
    • A major Canadian financial institution in an outsourcing of cash management facilities involving transfer of personnel and establishment of information technology systems.
    • A major Canadian financial institution in a cross-border outsourcing of it credit card processing.
  • Transportation and Logistics Outsourcing
    • A large logistics provider in its negotiation of a complex logistics arrangement with a national grocery retailer. 
    • A large logistics provider for its negotiation of several complex, third party logistics outsourcing arrangements with customers in the health care sector and retail sector.
    • A national shipping company in the restructuring of a critical outsourcing relationship.
  • Health Care Outsourcing
    • A regional shared services corporation in technology services outsourcing.
    • A number of shared ownership entities in outsourcing regional digital image repositories. 
    • For both hospitals and suppliers, the outsourcing of purchasing and supply chain services.

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Simon Hodgett

Partner, Technology
Toronto

Wendy Gross

Partner, Technology
Toronto
  • A major media company

    A major media company in the outsourcing of its call centre.

  • A major mining company

    A major mining company in a significant remote infrastructure outsourcing arrangement.

  • A major Canadian financial institution

    A major Canadian financial institution in a cross-border outsourcing of it credit card processing.

  • A large logistics provider

    A large logistics provider in its negotiation of a complex logistics arrangement with a national grocery retailer. 

  • A large logistics provider

    A large logistics provider for its negotiation of several complex, third party logistics outsourcing arrangements with customers in the health care sector and retail sector.

  • A national shipping company

    A national shipping company in the restructuring of a critical outsourcing relationship.

  • A regional shared services corporation

    A regional shared services corporation in technology services outsourcing.

  • A number of shared ownership entities

    A number of shared ownership entities in outsourcing regional digital image repositories. 

  • A multi-national outsourcing provider

    A multi-national outsourcing provider in the negotiation of several major offshore outsourcing transactions with major Canadian enterprises.

  • A national retailer

    A national retailer in a number of significant outsourcings including managed network services and off shoring of application services and development to India.

  • A large utility

    A large utility in a billion dollar outsourcing of IT, procurement and finance functions.

  • A national retailer

    A national retailer in data centre and network outsourcing with a national telco provider.

  • A major Canadian financial institution

    A major Canadian financial institution in a significant outsourcing of facilities management activities including establishing services on a cross-border basis for a large number of premises for multiple parties.

  • A major Canadian financial institution

    A major Canadian financial institution in an outsourcing of cash management facilities involving transfer of personnel and establishment of information technology systems.

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Chambers Canada: Canada’s Leading Lawyers for Business: Recognized in Information Technology (Band 1); Public Procurement

Chambers Canada Awards 2019: Osler named ‘Technology Law Firm of the Year’ at Chambers Canada Awards

Chambers Global: The World’s Leading Lawyers for  Business: Recognized in Information Technology (Band 1)

  • "The talent and dedication of Osler's practitioners have really impressed me."
  • "They are very solution-oriented, technical, knowledgeable and up to date."
  • "They are familiar with how our business works, so by combining useful legal skills with knowledge of our business it is a compelling service."

The Canadian Legal Lexpert Directory: Recognized in Technology Transactions (Toronto, Ontario; Montreal, Quebec; Ottawa, Ontario)

Legal 500: Recognized in Public Procurement; Technology (Tier 1)