Outsourcing

Overview

Osler’s internationally recognized outsourcing advisory team has decades of industry-leading experience in helping our clients achieve their outsourcing goals.  We provide cost-effective, value-added and practical legal advice, anchored by mutual trust, open communication and close personal relationships with our clients. Our success has been built upon the following differentiating factors:

  • Relationship – We understand that successful outsourcings are based on a “win-win” collaboration between service provider and customer.  We have a reputation for assisting our clients in achieving this goal.
  • Facilitative Approach – We have earned a reputation for having a practical and facilitative approach to negotiations.
  • Industry Insight – Our lawyers are leaders in a variety of industry organizations, ensuring that they develop and maintain substantial state-of-the-art industry insight and understand industry norms.
  • Cost Effectiveness – We understand the importance of delivering value. We work with our clients to develop fee estimates and strategies for ensuring legal costs are consistent with our client’s expectations.
  • Experience ­–Our lawyers have been advising customers and service providers in significant outsourcings for 25 years

Recent examples of our transactional work include representation of:

  • IT Outsourcing
    • A major media company in the outsourcing of its call centre.
    • A major mining company in a significant remote infrastructure outsourcing arrangement.
    • A multi-national outsourcing provider in the negotiation of several major offshore outsourcing transactions with major Canadian enterprises.
    • A national retailer in a number of significant outsourcings including managed network services and off shoring of application services and development to India.
    • A large utility in a billion dollar outsourcing of IT, procurement and finance functions.
    • A national retailer in data centre and network outsourcing with a national telco provider.
     
  • Financial Services Outsourcing
    • A major Canadian financial institution in a significant outsourcing of facilities management activities including establishing services on a cross-border basis for a large number of premises for multiple parties.
    • A major Canadian financial institution in an outsourcing of cash management facilities involving transfer of personnel and establishment of information technology systems.
    • A major Canadian financial institution in a cross-border outsourcing of it credit card processing.
  • Transportation and Logistics Outsourcing
    • A large logistics provider in its negotiation of a complex logistics arrangement with a national grocery retailer. 
    • A large logistics provider for its negotiation of several complex, third party logistics outsourcing arrangements with customers in the health care sector and retail sector.
    • A national shipping company in the restructuring of a critical outsourcing relationship.
  • Health Care Outsourcing
    • A regional shared services corporation in technology services outsourcing.
    • A number of shared ownership entities in outsourcing regional digital image repositories. 
    • For both hospitals and suppliers, the outsourcing of purchasing and supply chain services.

Simon Hodgett

Partner, Technology
Toronto

Wendy Gross

Partner, Technology
Toronto
  • A large logistics provider

    A large logistics provider for its negotiation of several complex, third party logistics outsourcing arrangements with customers in the health care sector and retail sector.

  • A large logistics provider

    A large logistics provider in its negotiation of a complex logistics arrangement with a national grocery retailer. 

  • A major Canadian financial institution

    A major Canadian financial institution in a cross-border outsourcing of it credit card processing.

  • A major Canadian financial institution

    A major Canadian financial institution in an outsourcing of cash management facilities involving transfer of personnel and establishment of information technology systems.

  • A major Canadian financial institution

    A major Canadian financial institution in a significant outsourcing of facilities management activities including establishing services on a cross-border basis for a large number of premises for multiple parties.

  • A national retailer

    A national retailer in data centre and network outsourcing with a national telco provider.

  • A large utility

    A large utility in a billion dollar outsourcing of IT, procurement and finance functions.

  • A national retailer

    A national retailer in a number of significant outsourcings including managed network services and off shoring of application services and development to India.

  • A multi-national outsourcing provider

    A multi-national outsourcing provider in the negotiation of several major offshore outsourcing transactions with major Canadian enterprises.

  • A major mining company

    A major mining company in a significant remote infrastructure outsourcing arrangement.

  • Find More

  • Chambers Canada: Canada's Leading Business Lawyers, 2016, Osler ranked in Band 1, Information Technology.
    • "They're a top-notch firm - they deliver sound, practical advice and understand the needs of our business.
    • "They are very responsive and they're quick, concise and have deep subject matter expertise."
  • Chambers Canada: Canada's Leading Business Lawyers, 2016, Osler ranked in Public Procurement.
    • "Very knowledgeable, practical, innovative, strategic and thorough."
    • "They're well organised. They are able to deal with significant, complex files and put out a strategy to get a resolution." 
  • Chambers Global: The World's Leading Business Lawyers, 2004-2015, Osler ranked in Public Procurement.
    • "Osler has been instrumental in researching particular points, turning documents and participating in calls."
    • "They are familiar with how our business works, so by combining useful legal skills with knowledge of our business it is a compelling service."
  • Chambers Global: The World's Leading Business Lawyers, 2008-2015, Osler ranked in Information Technology.
    • "The talent and dedication of Osler's practitioners have really impressed me."
    • "They are very solution-oriented, technical, knowledgeable and up to date."
  • The Legal 500, 2015-2016, Osler ranked in Public Procurement.
  • The Legal 500, 2015-2016, Osler ranked in Technology, Media and Telecoms.
  • The Canadian Legal Lexpert Directory, 2014-2015, Osler’s Technology Transactions Group (Toronto), most frequently recommended.
  • The Canadian Legal Lexpert Directory, 2012-2013, Osler’s Technology Transactions Group (Toronto), consistently recommended.
  • The Canadian Legal Lexpert Directory, 2011, Osler’s Technology Transactions Group (Toronto), repeatedly recommended.
  • The Canadian Legal Lexpert Directory, 2010, Osler’s Technology Transactions Group (Toronto), consistently recommended.
  • The Canadian Legal Lexpert Directory, 2010-2015, Osler’s Technology Transactions Group (Montreal), consistently recommended.
  • The Canadian Legal Lexpert Directory, 2010-2015, Osler’s Technology Transactions Group (Ottawa), consistently recommended.
  • The Best Lawyers in Canada, 2006- 2015, Osler lawyers recommended in the area of Technology Law.
  • The Best Lawyers in Canada, 2006- 2015, Osler lawyers recommended in the area of Information Technology Law.
  • The Best Lawyers in Canada, 2006- 2015, Osler lawyers recommended in the area of Public Procurement.
  • Who’s Who Legal, 2015, Osler lawyers recommended in Telecommunication Media & Technology.
  • The Legal Media Group’s Expert Guides, 2015, Osler lawyers recommended in Information Technology.
  • PLC Which Lawyer, 2011, Osler top ranked in Outsourcing.