Outsourcing

Osler’s internationally recognized outsourcing advisory team has decades of industry-leading experience in helping our clients achieve their outsourcing goals.  We provide cost-effective, value-added and practical legal advice, anchored by mutual trust, open communication and close personal relationships with our clients. Our success has been built upon the following differentiating factors:

• Relationship – We understand that successful outsourcings are based on a “win-win” collaboration between service provider and customer.  We have a reputation for assisting our clients in achieving this goal.
• Facilitative Approach – We have earned a reputation for having a practical and facilitative approach to negotiations.
• Industry Insight – Our lawyers are leaders in a variety of industry organizations, ensuring that they develop and maintain substantial state-of-the-art industry insight and understand industry norms.
• Cost Effectiveness – We understand the importance of delivering value. We work with our clients to develop fee estimates and strategies for ensuring legal costs are consistent with our client’s expectations.
• Experience ­–Our lawyers have been advising customers and service providers in significant outsourcings for 25 years

Recent examples of our transactional work include representation of:

• IT Outsourcing
  • A major media company in the outsourcing of its call centre.
  • A major mining company in a significant remote infrastructure outsourcing arrangement.
  • A multi-national outsourcing provider in the negotiation of several major offshore outsourcing transactions with major Canadian enterprises.
  • A national retailer in a number of significant outsourcings including managed network services and off shoring of application services and development to India.
  • A large utility in a billion dollar outsourcing of IT, procurement and finance functions.
  • A national retailer in data centre and network outsourcing with a national telco provider.
   
• Financial Services Outsourcing
  • A major Canadian financial institution in a significant outsourcing of facilities management activities including establishing services on a cross-border basis for a large number of premises for multiple parties.
  • A major Canadian financial institution in an outsourcing of cash management facilities involving transfer of personnel and establishment of information technology systems.
  • A major Canadian financial institution in a cross-border outsourcing of it credit card processing.
• Transportation and Logistics Outsourcing
  • A large logistics provider in its negotiation of a complex logistics arrangement with a national grocery retailer. 
  • A large logistics provider for its negotiation of several complex, third party logistics outsourcing arrangements with customers in the health care sector and retail sector.
  • A national shipping company in the restructuring of a critical outsourcing relationship.
• Health Care Outsourcing
  • A regional shared services corporation in technology services outsourcing.
  • A number of shared ownership entities in outsourcing regional digital image repositories. 
  • For both hospitals and suppliers, the outsourcing of purchasing and supply chain services.