Gillian S.G. Scott

In her unique role, Gillian provides strategic leadership on the assessment, development, staffing, pricing, launch, sale, and scale of Osler’s innovative legal products and service offerings. Through the Osler Workshop, Gillian focuses on transforming the business of law and providing maximum value to clients by addressing their pain points and service gaps through innovative products and packaged services, including Osler DashTM and Osler ACTionTM.

Gillian’s 15 years as a commercial litigator and litigation partner at Osler, and three years in Client Development inform her understanding of client challenges and business objectives, and approach to developing and delivering customer-focused products and service offerings.


Areas of Expertise

Representative Work

  • Advising and defending a national bank in a number of disputes relating to the alleged disclosure of personal customer information
  • Advising Western Union, LinkedIn and other technology companies in respect of court proceedings relating to customer information access requests
  • Acting for blue-chip software company in licensing dispute relating to complex patent infringement litigation
  • Defending Amex Bank of Canada Inc., in a proposed class proceeding against a national bank with respect to prepaid card products
  • Representing General Motors of Canada Limited in numerous disputes and ongoing matters relating to the restructuring of its dealer network across Canada
  • Representing Yogurtworld Enterprises Inc. (dba Menchies) in a rescission claim brought by multi-unit franchisees
  • Advising and representing numerous franchisors in disputes with their franchisees relating to terminations, rescission claims, restrictive covenant and intellectual property matters
  • Representing the debtor InterTAN Canada Ltd. (Canadian subsidiary of Circuit City) in proceedings under the Companies’ Creditors Arrangement Act
  • Acting for a major international airline in a regulatory investigation and parallel class action proceedings in Ontario, Québec and B.C. relating to allegations of price-fixing in the global and domestic air passenger and freight industries
  • The Royal Trust Company in launching a summary judgement motion seeking interpretations of commercial agreements governing the sale of a business, in response to a claim brought by beneficiaries of an estate
  • Culligan of Canada Ltd. and Culligan International in the settlement of an action by a bottled water distributor who claimed to be a franchisee and a beneficiary under a California settlement agreement in the settlement of an action by a bottled water distributor who claimed to be a franchisee and a beneficiary under a California settlement agreement

Latest Insights

  • Webinar Jun 1, 2022

    Automate your franchise documents with Osler Dash

    Osler Dash is an automated solution that streamlines your franchise disclosure and contracting process, tailored to the unique needs of your...

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    Automate your franchise documents with Osler Dash
  • Osler Update Dec 13, 2021

    Lawyers and the AI knowledge gap

    In the recent Future Ready Lawyer report, 70% of responding lawyers in corporate legal departments noted that AI will have an impact on their...

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  • Osler Update Nov 1, 2021

    What is Legal Automation? How law firms use AI to increase efficiency and add value for clients

    Lexpert asked Osler partner Gillian Scott to answer the most-asked questions about automated services and processes and how they can be adopted and...

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  • Osler Update Oct 19, 2021

    Automation can help track key dates for franchise disclosure and contracting

    You can automate tracking and reminders for key dates including agreement expiry, renewal, and any applicable cooling off periods between disclosure...

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View all Insights

Awards and Recognition

  • The Canadian Legal Lexpert Directory: Recognized in Franchise Law – Franchisor
  • Who’s Who Legal: Recognized in Franchise; Canada: Franchise Law
    • Noted as “a young partner with a track record in dealing with high-stakes franchise litigation,” and “one to watch.”
  • Best Lawyers in Canada: Recognized in Franchise Law
  • Franchise Times: Recognized in Franchise Times Legal Eagle as a Leading Lawyer: Franchise Litigation
  • FT Innovative Lawyers Awards North America: Shortlisted as the Most Innovative Change Maker

Media Mentions

  • Osler News Nov 7, 2022

    A fresh take on applying decision trees to case assessments in litigation

    Decision trees allow lawyers to explain a dispute visually, with easily digestible language and numbers. A single page can convey as much information...

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  • Media Mentions Nov 12, 2021

    Want Your Law Firm to Build Monetizable Products? Go Ahead, Take a Shot – American Lawyer

    Law firms are developing products to provide even greater service to their clients. But how do they engage partners to become involved?

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  • Osler News Nov 4, 2021

    Gillian Scott shortlisted for FT Innovative Lawyers North America Awards 2021

    Osler partner recognized for innovation Gillian Scott shortlisted for Financial Times Most Innovative Change Maker 2021.

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  • Media Mentions Nov 18, 2020

    How are law firms innovating in a disruptive era? — ADB Insights

    Osler partner Gillian Scott tells ADB Insights that one of the biggest challenges for clients that has been exacerbated by the COVID-19 pandemic is...

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Community Involvement

  • Law Help Ontario/Pro Bono Law Ontario, Duty Counsel Volunteer

Speaking and Writing

Speaking Engagements

speaker 01/6/2022
Automate your franchise documents with Osler Dash
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speaker 02/12/2020
Improving your Franchise Disclosure and Contracting Process
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speaker 02/12/2020
Osler’s Year-End Professionalism Series: The Pandemic and Legal Service Delivery in 2020: What’s Happened and What’s Next?
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Published Work

  • Panelist at the Ark Group’s Annual Law Firm Innovation Summit discussing “Packaging Intellectual Property into Products” on November 10, 2021.
  • Panelist at the Canadian Legal Innovation Form discussing “Rethinking the shape, scope and trajectory of the new legal career” on March 5, 2020 in Toronto.
  • Presented at Privacy Class Actions in Canada at the AccessPrivacy Annual Conference, June 2015.
  • International Franchise Association, Legal Symposium Task Force Member (2014-2016).
  • Co-chair at the CFA Franchise Law Day on January 29, 2015 held at The Old Mill Inn in Toronto.
  • Co-presented at the Basics Track seminar on Franchise Litigation at the International Franchise Association Conference in Chicago, May 2014.
  • Co-chaired and spoke at the morning plenary panel: “No Lawyer, No Cry” at the CFA Franchise Law Day, January 30, 2014.
  • Co-chaired the 13th Annual Ontario Bar Association Franchise Law Conference “The End of Innocence: The Arthur Wishart Act Comes of Age,” November 2013.
  • Member of the Continuing Education Committee, Canadian Franchise Association 2013.
  • Co-presented the Annual Legal and Legislative Update at the Canadian Franchise Association Legal Day, January 31, 2013.
  • Co-chaired the Ontario Bar Association Franchise Section Spring Dinner, “Wake Up and Smell the Coffee,” examining the impact of the Tim Horton’s Summary Judgment Decision, May 29, 2012.
  • Presented at the Ontario Bar Association Franchise Section Live and Undecided Dinner Panel on “Limitation Periods and Rescission Remedies under the Arthur Wishart Act,” June 1, 2011.
  • 1250264 Ontario Inc. v. Pet Valu Canada Inc. – Case Report, a client update indexed on Wikifranchise and Lexology, February 10, 2011 (co-authored with Jennifer Dolman).
  • Costs Outcomes in Class Actions in Ontario: A Pragmatic Review of Costs Analysis in Recent Years, paper presented at 2009 Ontario Bar Association Class Action Colloquium, Toronto, December 1, 2009 (co-authored with Sonia Bjorkquist and assistance from Matthew Thompson).

Credentials

Education

  • York University, Osgoode Intensive Trial Advocacy Workshop
  • University of Toronto, J.D.
  • Dalhousie University, B.A. (Hons.)
  • Legal Lean Sigma Institute, Certificate, Level 100
  • Harvard Law School, Executive Education, Transforming Client Relationships Through Innovation, Certificate Program

Languages

  • English
  • French

Professional Affiliations

  • Law Society of Ontario
  • Canadian Bar Association
  • Ontario Bar Association, Franchise Law Section
  • American Bar Association, Franchise Law Section
  • International Franchise Association
  • Advocates Society