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Responding to a consumer crisis and managing your reputation: Your legal options

Author(s): David Morritt, Tamara Prince

November 2017

Businesses are increasingly challenged to promptly and effectively identify, assess and manage rapidly changing risks, including exposure to litigation, regulation and enforcement. This also includes dealing with the potential reputational damage a public consumer complaint can bring. The below infographic provides a high-level summary of your legal options and strategic considerations when working to protect your organization’s reputation.

Crisis reputation management: Legal options