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The Reign of the Customer

November 2017

With robust protection laws, a strong plaintiffs’ class action bar and a class action landscape that enables consumers to pursue even the most minor claims efficiently, there is no doubt the consumer has been empowered across all B2C industries.

How does this affect your business? Does your organization have strategies to deal with consumer-driven litigation, recalls, regulators or social media backlash and reputational crises?

This year's Annual Litigation and Risk Management Forum, The Reign of the Customer, equipped attendees with practical approaches for dealing with and preventing consumer-driven disputes arising across industries, from financial institutions to retail to products and beyond. The Forum program was anchored by small-group interactive workshops, moderated by Osler partners, and was designed to help you better protect your brand and lead your business.

In case you missed out on the event or want a refresher, you can get access to all of the program resources below.