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Improving your franchise disclosure and contracting process (Webinar)

Dec 14, 2020

Our recent Franchise Legal Operations Survey revealed that the franchise disclosure and contracting process is a key pain point for franchisors, particularly in the remote working environment.

In this webinar, Jennifer Thompson and Gillian Scott walk through process improvement strategies for franchise disclosure and contracting using practical, real-life examples. Topics covered include the following:

  • the basics of process improvement in legal operations
  • how to identify value and waste in your processes
  • an introduction to the eight “classic wastes” and tools/strategies from the Lean Sigma toolkit
  • how to conduct your own process mapping exercise using tried and tested methodologies
  • the power of asking “Why?”
  • how people, technology and process intersect and how this understanding can lead to continuous improvement

Watch the webinar