Gillian S.G. Scott

Gillian S.G. Scott

Partner, Litigation Operations & Products

Key Contact: Case assessment at Osler

Contact Information

tel: 416.862.4872



Bar Admission

Ontario, 2003


  • York University, Osgoode Intensive Trial Advocacy Workshop
  • University of Toronto, J.D.
  • Dalhousie University, B.A. (Hons.)
  • Legal Lean Sigma Institute, Certificate, Level 100
  • Harvard Law School, Executive Education, Transforming Client Relationships Through Innovation, Certificate Program


English, French

In her unique role, Gillian provides strategic leadership on the assessment, development, staffing, pricing, launch, sale, and scale of Osler’s innovative legal products and service offerings. Through the Osler Workshop, Gillian focuses on transforming the business of law and providing maximum value to clients by addressing their pain points and service gaps through innovative products and packaged services, including Osler DashTM and Osler ACTionTM

Gillian’s 15 years as a commercial litigator and litigation partner at Osler, and three years in Client Development inform her understanding of client challenges and business objectives, and approach to developing and delivering customer-focused products and service offerings.

    • Advising and defending a national bank in a number of disputes relating to the alleged disclosure of personal customer information
    • Advising Western Union, LinkedIn and other technology companies in respect of court proceedings relating to customer information access requests
    • Acting for blue-chip software company in licensing dispute relating to complex patent infringement litigation
    • Defending Amex Bank of Canada Inc., in a proposed class proceeding against a national bank with respect to prepaid card products
    • Representing General Motors of Canada Limited in numerous disputes and ongoing matters relating to the restructuring of its dealer network across Canada
    • Representing Yogurtworld Enterprises Inc. (dba Menchies) in a rescission claim brought by multi-unit franchisees
    • Advising and representing numerous franchisors in disputes with their franchisees relating to terminations, rescission claims, restrictive covenant and intellectual property matters
    • Representing the debtor InterTAN Canada Ltd. (Canadian subsidiary of Circuit City) in proceedings under the Companies’ Creditors Arrangement Act
    • Acting for a major international airline in a regulatory investigation and parallel class action proceedings in Ontario, Québec and B.C. relating to allegations of price-fixing in the global and domestic air passenger and freight industries
    • The Royal Trust Company in launching a summary judgement motion seeking interpretations of commercial agreements governing the sale of a business, in response to a claim brought by beneficiaries of an estate
    • Culligan of Canada Ltd. and Culligan International in the settlement of an action by a bottled water distributor who claimed to be a franchisee and a beneficiary under a California settlement agreement in the settlement of an action by a bottled water distributor who claimed to be a franchisee and a beneficiary under a California settlement agreement

  • The Canadian Legal Lexpert Directory: Recognized in Franchise Law – Franchisor
  • Who’s Who Legal: Recognized in Franchise; Canada: Franchise Law
    • Noted as “a young partner with a track record in dealing with high-stakes franchise litigation,” and “one to watch."
  • Best Lawyers in Canada: Recognized in Franchise Law
  • Franchise Times: Recognized in Franchise Times Legal Eagle as a Leading Lawyer: Franchise Litigation
  • FT Innovative Lawyers Awards North America: Shortlisted as the Most Innovative Change Maker

  • Canadian Defence Lawyer’s Annual General Meeting

    Panelist, June 15, 2022

  • Canadian Lawyer's LegalTech Summit

    Panelist, How tech is leading to new disruptive business models in the legal industry, June 15, 2022

  • Automate your franchise documents with Osler Dash

    Speaker, June 1, 2022

  • Harvard Law School’s “Transforming Client Relationships with Innovation” Executive Certificate Program

    Panelist, March 4, 2022

  • Ryerson University Law and Business Student Association’s Virtual conference

    Panelist, Women in the Law panel on Resilience: Empower your Potential, February 6, 2022

  • Alberta’s Law and Business Association’s Legal Innovation Conference

    Speaker, Embracing Tech & Automation in the Legal Industry, January 28, 2022

  • Canadian Bar Association Tech Expo

    Panelist, Innovating for Success: Creating fun products in a technical space, September 21, 2021

  • Canadian Legal Innovation Forum: 2021 Legal Department Innovation Report Launch

    Moderator, July 13, 2021

  • Canadian Legal Innovation Forum Law Firm Innovation Summit

    Panelist, How are law firms delivering legal services in new way to deliver results for their clients?, June 21, 2021

  • Osler's Year-End Professionalism Series: The Pandemic and Legal Service Delivery in 2020: What’s Happened and What’s Next?

    Speaker, December 2, 2020

  • Ark Group - The Law Firm Innovation Summit

    Speaker, A Year in the Life of a Law Firm Product: Osler Dash Case Study, November 6, 2020

  • American Bar Association Forum on Franchising

    Speaker, Focusing On the Bottom Line: Managing Costs and Driving Value When Resolving Franchise Disputes, October 27 - 30, 2020

  • Law Help Ontario/Pro Bono Law Ontario, Duty Counsel Volunteer

  • Law Society of Ontario
  • Canadian Bar Association
  • Ontario Bar Association, Franchise Law Section
  • American Bar Association, Franchise Law Section
  • International Franchise Association
  • Advocates Society

  • Panelist at the Ark Group’s Annual Law Firm Innovation Summit discussing "Packaging Intellectual Property into Products" on November 10, 2021.
  • Panelist at the Canadian Legal Innovation Form discussing "Rethinking the shape, scope and trajectory of the new legal career" on March 5, 2020 in Toronto. 
  • Presented at Privacy Class Actions in Canada at the AccessPrivacy Annual Conference, June 2015.
  • International Franchise Association, Legal Symposium Task Force Member (2014-2016).
  • Co-chair at the CFA Franchise Law Day on January 29, 2015 held at The Old Mill Inn in Toronto.
  • Co-presented at the Basics Track seminar on Franchise Litigation at the International Franchise Association Conference in Chicago, May 2014.
  • Co-chaired and spoke at the morning plenary panel: “No Lawyer, No Cry” at the CFA Franchise Law Day, January 30, 2014.
  • Co-chaired the 13th Annual Ontario Bar Association Franchise Law Conference “The End of Innocence: The Arthur Wishart Act Comes of Age,” November 2013.
  • Member of the Continuing Education Committee, Canadian Franchise Association 2013.
  • Co-presented the Annual Legal and Legislative Update at the Canadian Franchise Association Legal Day, January 31, 2013.
  • Co-chaired the Ontario Bar Association Franchise Section Spring Dinner, “Wake Up and Smell the Coffee,” examining the impact of the Tim Horton’s Summary Judgment Decision, May 29, 2012.
  • Presented at the Ontario Bar Association Franchise Section Live and Undecided Dinner Panel on “Limitation Periods and Rescission Remedies under the Arthur Wishart Act,” June 1, 2011.
  • 1250264 Ontario Inc. v. Pet Valu Canada Inc. – Case Report, a client update indexed on Wikifranchise and Lexology, February 10, 2011 (co-authored with Jennifer Dolman).
  • Costs Outcomes in Class Actions in Ontario: A Pragmatic Review of Costs Analysis in Recent Years, paper presented at 2009 Ontario Bar Association Class Action Colloquium, Toronto, December 1, 2009 (co-authored with Sonia Bjorkquist and assistance from Matthew Thompson).