Jan 2, 2020
Clients have recognized Osler for its supreme client service, as published in the BTI Client Service A-Team 2020: Survey of Law Firm Client Service Performance. Osler was named a Standout in Client Investment, Client Investment Wild Cards, Client Infrastructure and Client Communication.
The BTI Client Service A-Team is limited solely to law firms considered by clients to deliver the absolute best levels of client service. BTI’s Client Service A-Team is the only law firm ranking based exclusively on direct, unprompted feedback from corporate counsel. The ranking is based on research involving more than 20,000 buyers of professional services and more than 350 interviews and direct feedback from corporate counsel. Firms are evaluated on 17 activities that include client focus, legal skills, commitment to help, providing value and understanding the client’s business, which contribute to a firm’s quality and differentiation in the marketplace.
Read more about BTI’s 19th annual report and its ranking methodology.