On April 4, 2017, Calabrio, Inc. completed its acquisition of Symmetrics Business Intelligence Solutions Inc. This acquisition will further drive Calabrio’s growth in customer and employee engagement by combining best-of-breed visual reporting, analytics and data management with its leading workforce optimization suite.
Symmetrics Business Intelligence Solutions Inc. is a Vancouver-based platform that provides customer-specific performance management measurement, so business users and leaders can readily access the metrics they need in the format they prefer.
Calabrio, Inc. is a complete contact center reporting and analytics platform for the modern, multichannel contact centre.
Osler, Hoskin and Harcourt represented Symmetrics with a team consisting of Mark Longo, Jacques Du Plessis, Christina Brown (Corporate), Dov Begun (Tax), Brian Thiessen (Employment & Labour), and Kelly Moffatt (Intellectual Property).