Delivery

An Effective Management Process

When it comes to your legal services, you don’t need surprises, and you shouldn’t feel left in the dark. That’s why Osler is taking the rigorous project management process we’ve developed for high-stakes matters and implementing it across the firm, so in time, our clients can benefit from the same process for all their legal matters and know where a project stands at any stage. Fuelled by technology and open, ongoing client communication, this management approach ensures your matters are handled efficiently, transparently and cost-effectively.

Osler’s process combines planning tools that we have developed with an enhanced focus on communicating with you to ensure that you know where we are with your matter every step of the way. In addition, ongoing client listening and feedback help us to continually improve the service that we provide for you. Our team of dedicated project management and pricing professionals take the time to understand your needs so we can tailor our services to meet your expectations. The Osler Works Delivery process means that you can be certain about the status of your project, what the path is going forward, and what your matter should cost.

Delivery in action

Budgeting and Planning Tools / Communications Checklists / Billing and Reporting Tools / Client Listening Program / Guides and Training Programs

Budgeting and Planning Tools / Communications Checklists / Billing and Reporting Tools / Client Listening Program / Guides and Training Programs

 

An effective matter management process

Osler has developed a five-step process for the effective management of legal matters, based on tested project management principles. Our process includes the following:

INTAKE / PLAN / MANAGE / SHARE / REVIEW

1. INTAKE
Defining Success – The first step to achieving a successful outcome is to ensure we all share the same vision. At the outset of a project, a formal discussion will take place, where together we identify your objectives, key issues and success criteria, and define our respective roles.
 
2. PLAN
Mapping the Way Forward – Finding most efficient path to achieving your goals requires a sound project plan. Using custom project management tools, the Osler team develops a project plan, which outlines your goals, the scope of our engagement, a strategic plan of action, and a realistic budget.
 
3. MANAGE
Delivering the Right Expertise – It takes the right team of highly skilled lawyers to achieve the results you need. Our team of experts will work efficiently to get the answers and outcomes you’re looking for, with all work monitored to ensure we deliver on time and on budget. Throughout the process you will always have direct access to the lawyers who are working on your matter.
 
4. SHARE
Keeping You Informed – Open communication leads to better project management. Proactive and regular dialogue with you ensures that you always know about our progress on your matter, the fees incurred, upcoming milestones as well as any issues that may arise as they occur.
 
5. REVIEW
Learning to Improve – We never stop looking to innovate in order to enhance our services. Continually reviewing our performance against the project plan and asking for your candid feedback enables us to refine our service delivery and make improvements where needed.

 

Osler Works — Delivery

  • Shawn Irving
    Chair: Osler Works Innovation and Delivery
    sirving@osler.com
    tel: 416.862.4733