Element AI

Element AI in its acquisition by ServiceNow


Element AI




Mergers and Acquisitions

Date Closed

January 2021



Lead Office



On January 8, 2021, ServiceNow completed its acquisition of Element AI. The acquisition of Element AI is ServiceNow's latest strategic investment to accelerate AI innovation in its Now Platform. The transaction will allow ServiceNow to establish an AI Innovation Hub in Canada and accelerate customer-focused AI innovation in the Now Platform. Element AI will enhance ServiceNow’s commitment to build the world's most intelligent workflow platform, enabling employees to work smarter and faster, streamline business decisions, and unlock new levels of productivity.

Element AI is an artificial intelligence solutions provider that gives organizations unparalleled access to cutting-edge technology.

ServiceNow is a platform-as-a-service provider, providing technical management support, such as IT service management, to the IT operations of large corporations, including providing help desk functionality.

Osler, Hoskin & Harcourt LLP advised Element AI with a team led by Shahir Guindi and consisting of Sophie Amyot, Calvin Leung, Samuel Cantin (Corporate) and Alain Fournier (Tax).