Canada’s Retail and Consumer Products sector has been historically robust, responsible for a major share of Canada’s manufacturing GDP and employing millions of people. Over the last several years, the traditional retail model has been significantly disrupted by digital tools that have facilitated product purchasing through many different channels, including online and ecommerce.
Whether you are a start-up or a well-established retailer or consumer products company, leveraging disruptive technologies such as artificial intelligence (AI) and blockchain can help you stay ahead of the trends and harness the most efficient ways to do business. Staying ahead of these trends and understanding how to navigate the increasingly complex retail and consumer products regulatory environment is crucial to ensuring your business is well-positioned to succeed.
How we can help
Osler has extensive experience working with many of the largest and most widely known retail and consumer products brands throughout Canada and around the world, advising on all aspects of their businesses. Our Retail Group is Ranked Band 1 in Chambers Canada, one of the world’s leading legal directories. Our lawyers regularly advise retailers, distributors, manufacturers and franchisors on the day-to-day business and legal issues they encounter when expanding into and operating in Canada.
Our firm offers a fully integrated team approach to advising our clients, drawing on our knowledge and experience of retail operations and our recognized expertise in Canada to provide seamless legal support through all stages of the retail and consumer products lifecycle. Our lawyers regularly assist our clients in commercial leasing, consumer protection laws, ecommerce initiatives, privacy and data management, labour and employment, franchising, advertising and marketing matters, tax, pricing and distribution practices and branding matters. Osler has extensive experience working with major retailers and consumer product brands on litigation involving product liability, consumer protection, class actions and other issues.
Osler has particular expertise advising foreign retailers and franchisors expanding their operations into Canada, helping them maneuver through significant judicial, statutory and cultural differences for a smooth and successful entry into the Canadian marketplace. Our firm’s national reach, with offices across Canada, including Montréal, Québec ensures that we have a deep understanding of the unique considerations when expanding into Québec, including French language requirements, that could impact retail operations. As well, our New York office provides an international focus for those clients wishing to increase their presence north of the border.
Key Contacts
Partner, Chair: Franchise and Distribution, Toronto
Partner, Real Estate, Toronto
Partner, Commercial, Toronto
Partner, Real Estate, Toronto
Latest Insights
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Report December 4, 2025
Evolving consumer protection laws will affect suppliers
Consumer protection reforms in Québec, Ontario, British Columbia, and New Brunswick will require suppliers to update online sales practices in 2026.
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Osler Update September 11, 2025
Incoming consumer protection changes: British Columbia introduces significant amendments to the Business Practices and Consumer Protection Act
Suppliers with consumers in B.C. should begin preparing to ensure regulatory compliance.
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Osler Update September 10, 2025
Raising the bar: how Bill 29’s next phase redefines warranty standards in Québec
This summer, the Québec government published draft regulatory amendments to implement the new statutory “warranty of good working order."
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Osler Update July 30, 2025
From purchase to repair: how Bill 29 reshapes consumer rights in Québec
Recent legislative amendments will require more rigorous obligations for merchants and manufacturers in relation to goods requiring maintenance.
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Stay up to date with our latest insights
SubscribeAwards and Recognition
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Chambers Canada: Canada’s Leading Lawyers for Business: Recognized in Retail (Band 1)
In the Media
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Osler News September 25, 2025
Osler receives top rankings in 2026 edition of Chambers Canada
Osler is proud to have once again been ranked as a leading law firm in the 2026 edition of Chambers Canada.
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Media Mentions September 17, 2025
Availability guarantee: “We don’t see how we can do it” – La Presse
The enhancement of the availability guarantee, as part of Québec’s Bill 29 consumer protection legislation, will create a significant burden for...
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Osler News September 26, 2024
Osler receives top rankings in 2025 edition of Chambers Canada
Osler is proud to have once again been ranked as a leading law firm in the 2025 edition of Chambers Canada. The firm earned 20 Band 1 rankings (up...
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Media Mentions March 10, 2024
Big changes coming to how Canadians bank, but adoption likely to be slow – CityNews/Canadian Press
Elizabeth Sale talks about open banking coming to Canada in a Canadian Press article by Ian Bickis.
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