Osler’s internationally recognized outsourcing advisory team has decades of industry-leading experience in helping our clients achieve their outsourcing goals. We provide cost-effective, value-added and practical legal advice, anchored by mutual trust, open communication and close personal relationships with our clients. Our success has been built upon the following differentiating factors:

  • Relationships – We understand that successful outsourcing is based on a “win-win” collaboration between the service provider and the customer. 
  • Facilitative approach – We have earned a reputation for having a practical and facilitative approach to negotiations.
  • Industry insight – Our lawyers are leaders in a variety of industry organizations, gaining them exposure to substantial state-of-the-art industry insights and trends.
  • Cost effectiveness – We understand the importance of delivering value. We work with our clients to develop fee estimates and strategies for ensuring legal costs are consistent with our clients’ expectations.
  • Experience ­– Our lawyers have been advising customers and service providers in significant outsourcings for 25 years.

We specialize in outsourcing in the following sectors:

  • Information technology
  • Financial services
  • Transportation and logistics
  • Health Care
  • Government
  • Manufacturing
  • General business processes 

Key Contacts

Wendy Gross

Partner, Technology, Toronto

Simon Hodgett

Partner, Technology, Toronto

Representative Work

  • A major mining company in a significant remote-infrastructure outsourcing arrangement.
  • A national retailer in a number of significant outsourcings including managed network services and off shoring of application services and development to India.
  • A large utility in a billion-dollar outsourcing of IT, procurement and finance functions.
  • A national retailer in data centre and network outsourcing with a national telco provider.
  • A major Canadian financial institution in an outsourcing of cash management facilities involving transfer of personnel and establishment of information technology systems.
  • A major Canadian financial institution in a cross-border outsourcing of its credit-card processing.
  • A large logistics provider in its negotiation of a complex logistics arrangement with a national grocery retailer.
  • A large logistics provider for its negotiation of complex, third-party logistics outsourcing arrangements with customers in the health-care and retail sectors.
  • A number of shared-ownership entities in outsourcing regional digital image repositories.
  • For both hospitals and suppliers, the outsourcing of purchasing and supply chain services.
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Awards and Recognition

  • Chambers Canada: Canada’s Leading Lawyers for Business: Recognized in Information Technology (Band 1)
  • Chambers Global: The World’s Leading Lawyers for  Business: Recognized in Information Technology (Band 1)
    • “The talent and dedication of Osler’s practitioners have really impressed me.”
    • “They are very solution-oriented, technical, knowledgeable and up to date.”
  • The Canadian Legal Lexpert Directory: Recognized in Technology Transactions (Toronto, Ontario; Montreal, Quebec; Ottawa, Ontario)
  • Legal 500: Recognized in Public Procurement; Technology (Tier 1)